Skip to content
Pricing Setup guide Reseller Blog Contact About Message us on WhatsApp Order Now Free Trial
57,000+ LIVE CHANNELS 235,000+ MOVIES AND SERIES 7-DAY PROGRAM GUIDE CATCH-UP ON MANY CHANNELS ACTIVATION USUALLY IN MINUTES FREE TRIAL ON WHATSAPP 57,000+ LIVE CHANNELS 235,000+ MOVIES AND SERIES 7-DAY PROGRAM GUIDE CATCH-UP ON MANY CHANNELS ACTIVATION USUALLY IN MINUTES FREE TRIAL ON WHATSAPP

Refund policy

This refund policy explains when MyTVOnline returns a payment and how to ask for one. A quick WhatsApp chat solves most playback problems. So a refund is our fallback when troubleshooting fails.

MyTVOnline refund policy sheet beside a payment receipt and a phone

Last updated: November 13, 2026

Think of this page as a plain-English outline of our process. It is not legal advice.

Start with the free trial

Plans are one-time payments, so testing first makes sense. First, ask for a free trial on WhatsApp. Then use it on the TV, stick or phone you plan to keep. Try it at the times you normally watch, such as weeknight evenings or a weekend game. Also check the channels that matter most to your household. If everything plays well, pick a plan on the pricing page. If not, tell us before you pay, and we will try to fix it first.

How the 24-hour window in this refund policy works

The window opens once the checkout confirms your payment. It closes exactly 24 hours later. Within that time, you may request a refund, but only for a genuine service issue that support cannot fix. After 24 hours, we treat the plan as accepted. Plans have no auto-renewal, so there is never anything to cancel later.

For example, a request can qualify when:

  • Your login never activates, even after our team works on it.
  • Nothing plays on any supported app or device you try.
  • A fault on our side stops the service, and we cannot fix it within 24 hours.

What this refund policy excludes

Some situations never qualify. Refunds are not issued for:

  • Change of mind or cancellation: you changed your mind or chose the wrong plan.
  • Missing HD or 4K channels: HD and 4K feeds depend on licensing, so their absence is not a fault.
  • Temporarily unavailable channels: a channel that drops out for a while comes back when its source returns.
  • Short buffering or slow internet: brief pauses usually come from home Wi-Fi, a busy condo network or connection speed.
  • Program guide (EPG) errors: listings can drift out of sync, and we correct the guide feed ourselves.
  • Setup difficulties: support helps you install the service for free, so setup trouble alone does not qualify.
  • ISP restrictions: blocking or throttling by your internet provider is outside our control.
  • Late requests or no valid reason: anything sent after the window closes or without a clear reason.
  • Shared or overused logins: a login used outside your household or on more screens than you paid for.

Requesting a refund within 24 hours

Send the request on WhatsApp or through the contact page. To speed things up, please include:

  • Your order details, such as checkout email and plan.
  • The device and player app you are using.
  • A clear description of what goes wrong and when it started.
  • Screenshots or a phone photo of any error message.

Our team then tests your login and works on a fix. If we cannot solve the problem and the request fits this refund policy, we approve it. Meanwhile, the installation guide and our troubleshooting article cover common login and buffering fixes.

Refund timing and currency

Approved refunds go back through the payment provider to your original payment method. After that, your bank or card issuer decides how long the credit takes to appear, often a few business days. We refund in US dollars, the currency of the original charge. Because your card issuer converts it to Canadian dollars, the CAD figure may differ from the original charge.

Changes to this refund policy

We may update this page when our service or checkout changes. The date at the top always shows the latest version. Nothing here limits the rights you have under your province’s consumer protection laws. So if anything is unclear, ask us on WhatsApp before you order.