Privacy policy

This privacy policy explains what personal information MyTVOnline collects when you visit mytvonline.ca, ask for a free trial, message support or buy a plan. Put simply, we keep as little as we can and use it only to run your service.

Last updated: November 13, 2026

MyTVOnline is an independent provider serving households across Canada. What follows is a plain-English summary of our practices, not legal advice.

Information this privacy policy covers

Most of what we hold comes straight from you. Usually that means your name, an email address and the phone number tied to your WhatsApp account. After you order, we also note your plan length, the number of connections and an order reference. In addition, our servers log basic technical details such as IP address, browser type and the pages you open.

WhatsApp conversations for trials and support

Trial requests, login delivery and most support happen on WhatsApp. Because of that, we keep the chat history with each customer. That way, whoever answers next can see what you already tried. You might mention your device, your player app or your province. Such details help us send the right setup steps. However, please never send card numbers, other account passwords or ID documents in a chat. A separate company runs WhatsApp, so its own privacy terms also apply to those messages.

Orders and payment data

Payments run through an outside checkout provider. That company processes your card, then sends us a confirmation and the order basics. Those basics include your email, the plan and the amount in US dollars. As a result, we never see or store your full card number. If you dispute a payment, the provider may share limited details so we can respond.

How MyTVOnline uses your information

We use these details to answer trial requests, activate your login and help you install the service. They also let us confirm payments, spot fraud and keep basic business records. Beyond that, we may send a short note when your plan is close to ending. Since plans never renew on their own, that reminder is only a heads-up, not a charge. Above all, we never sell personal information or rent out contact lists.

Cookies and tracking

The site uses only a handful of cookies. For example, the site may set a functional region cookie so pages load the right settings for your area. Checkout pages may also use cookies the payment provider needs to complete an order. We do not run advertising trackers, and nobody builds an ad profile from your visit. Whenever you like, you can block or clear cookies in your browser settings, although some features may then stop working.

Who we share data with

Only a few service providers handle personal information for us: the checkout company, our web host and the messaging tools we use. Each one receives just what its task needs. Some of these providers may store data outside Canada, for instance in the United States. In that case, the information may be subject to the laws of that country. Otherwise, we disclose data only when the law requires it.

How long we keep data under this privacy policy

We hold personal information only as long as the purposes in this privacy policy require. Order and payment records stay on file longer, because they help us answer billing questions and meet record-keeping duties. We clear old chats and inactive trial requests once they no longer serve a purpose. Meanwhile, reasonable safeguards such as restricted access and secure connections protect what we keep.

Your rights under this privacy policy

In Canada, the main federal privacy law for businesses is the Personal Information Protection and Electronic Documents Act (PIPEDA). Some provinces also have similar laws of their own. In general terms, you can ask what personal information we hold about you. You can also ask us to correct anything that is inaccurate, or withdraw consent for optional uses such as reminder messages. To make a request, use the contact page or message us on WhatsApp. We may ask you to confirm your identity first, and then we reply within a reasonable time.

Children

MyTVOnline sells plans to adults only. For that reason, we do not knowingly collect personal information from children. If you believe a child has sent us details, contact us and we will delete them.

Changes to this privacy policy

When our practices change, we will update this page and the date at the top. Until then, feel free to ask questions before you order. The terms of service explain how you may use plans, while the refund policy covers service-issue refunds. The pricing page lists current plans.