Contact

Contact MyTVOnline Canada on WhatsApp

Tap the button below to open a chat. Then tell us which screen you plan to watch on, such as a Fire TV Stick, a Samsung or LG Smart TV, an Android box, an Apple TV, an iPhone or a laptop. With that detail, our first reply can go straight to the right steps.

Already ordered? In that case, add your plan length and the email address or phone number used at checkout. We can then confirm activation, resend your login or walk you through the next screen.

Chat on WhatsApp

What to include in your first message

A complete first message saves time for both sides. Before you hit send, try to cover these points:

• The device and the player app you are using.
• Your plan length and checkout email, if you have already paid.
• A screenshot or phone photo of the error message.
• Anything you have tried already, like restarting the app or the modem.

One more tip: treat your login like a password. Keep it out of public groups and social media posts.

Response times across Canadian time zones

Support answers on WhatsApp across Canadian time zones, from St. John’s to Victoria. Simple questions usually get a quick reply, while order checks can take a little longer. During busy evenings, one detailed message also moves faster than several short ones.

Want a trial? Just write "trial" along with your device type, and we will send test details for that screen. That way, you can judge picture quality and the program guide before you pay. If a genuine service issue appears after you order, message us within 24 hours of payment. Our refund policy explains what qualifies.

Before you contact MyTVOnline Canada, check these pages

Many answers already sit on the site. For instance, the installation guide covers each device step by step, and the pricing page lists plan lengths and screen options. If streams misbehave, our troubleshooting article is a good first stop. Otherwise, you can contact MyTVOnline Canada from the WhatsApp button on any page.